General terms
and conditions

Translation via DeepL Translator (https://www.deepl.com/de/translator)

(1) These General Terms and Conditions apply to Wrage GmbH (“Wrage”). They become part of the contract irrespective of the way the order is placed (in person, by post, by telephone, by e-mail or online).

1.1 Wrage reserves the right to amend these General Terms and Conditions, with such amendments taking effect as soon as they have been published on the Internet. In the case of online orders, the General Terms and Conditions are included in the order contract when the Customer ticks the checkbox “I have read and accepted the General Terms and Conditions”.

1.2 The General Terms and Conditions apply both to consumers (§ 13 of the German Civil Code) and to entrepreneurs (§ 14 of the German Civil Code); if individual provisions apply only to entrepreneurs, this is noted at the appropriate place.

1.3 Wrage does not recognise any conflicting or deviating terms and conditions of the Customer, unless Wrage has expressly agreed to such other terms and conditions in writing.

1.4 By ordering Tickets and/or Vouchers, the Customer authorises Wrage to provide (deliver) or hold (collect) Tickets for the selected Event or to provide or hold Vouchers.

1.5 In the case of (online) orders, the contract between Wrage and the Customer is concluded as follows:

a) The Customer makes payment to Wrage by credit card, Paypal, Giropay or by Sofortüberweisung and may print out the Ticket itself. The contract is concluded upon successful confirmation of payment or receipt of payment by Wrage. If Wrage does not wish to accept the Customer’s offer, Wrage will inform the Customer of this by e-mail. However, this information is not legally binding.

or

b) the Customer transfers the participation fee to Wrage. In this case, the contract is concluded when Wrage sends the Ticket. If Wrage does not wish to accept the Customer’s offer, Wrage will inform the Customer of this by e-mail. However, this information is not legally binding.

or

c) the order is placed with Wrage by e-mail or by telephone. In this case, Wrage will send an invoice to the Customer, which the Customer will pay by bank transfer within the specified period. After payment of the invoice, Wrage will send the Tickets electronically for the Customer to print out himself or, if this has been agreed, by post for an appropriate fee.

or

d) the Ticket is purchased by the Customer directly in the physical store at Wrage, Schlüterstr. 4, 20146 Hamburg. In this case, the Ticket will be printed out immediately and handed over to the Customer against payment in cash or by EC or credit card.

1.6 Passing on of tickets:

a) The commercial and industrial sale and resale of Tickets is reserved solely for Wrage and its authorised agents. Sites not authorised by Wrage include, but are not limited to, eBay Classifieds, Viagogo, Facebook, etc. In the event that the Ticket Holder is unable to attend, Tickets may be passed on by way of exception and only in compliance with the following provisions.

The ticket holder is not permitted to

• use, sell and resell the Ticket for commercial and/or business purposes without the prior written consent of Wrage;  
• in the event of private disclosure, to offer the Ticket for sale, dispose of it or resell it publicly at auctions (in particular on the Internet, e.g. on eBay, Facebook) and/or on sales platforms not authorised by Wrage (e.g. eBay classifieds, viagogo, etc.), either himself or through third parties; 
• to pass on or sell the Ticket to commercial and industrial resellers and/or ticket dealers;
• to pass on and/or use the Ticket for the purposes of advertising, marketing, as a bonus, promotional gift, prize, in the context of raffles or prize games, etc. without the prior written consent of Wrage.

b) A private transfer of a Ticket for non-commercial reasons, in particular in the event of a gift, illness or other hindrance of the Ticket Holder, is permissible, provided that no case of impermissible transfer pursuant to Clause 1. exists. Wrage must be notified in advance of the transfer of the Ticket, and in writing prior to the Event in the event of illness or similar.

c) In the event of a breach of the aforementioned provisions, the Ticket shall lose its validity. In addition, Wrage is entitled to block the Ticket and to deny the respective purchaser or recipient of the Ticket access to the booked event without compensation. Furthermore, Wrage is entitled to refuse to allow the infringing Ticket Holder to purchase future Tickets.

2 Prices/delivery charges

2.1 The price announced on the Internet or by telephone is binding in each case for the selected order process. Any incorrectly announced prices will be pointed out before the order is placed.

2.2 For each order transaction, a delivery fee and/or ticket fee and/or deposit fee and/or advance booking fee may be charged in addition to the price stated. These respective additional fees will be announced during the respective order process.

2.3 All prices include the applicable value added taxes.

2.4 If special prices are granted for reductions (students, senior citizens, severely disabled persons, etc.), this is also shown separately. If no reductions are shown, they cannot be granted. The granting of reductions is subject to proper proof (student card, identity card with proof of age, severely disabled person’s card as defined by the severely disabled person’s card ordinance). The proof must be presented at the admission control. If such proof cannot be provided, the difference between the full price and the reduced price must be paid at the time of admission in order to be entitled to admission. Wrage reserves the right to issue tickets at reduced rates in individual cases as part of its scholarship programmes. There is no legal claim to these conditions at any time and Wrage will check individually.

3. payment

3.1 Payment shall be made by the means indicated in each case. To the extent that additional fees are charged by Wrage as a result thereof, such fees shall be shown separately. All prices and fees are due immediately upon conclusion of the contract.

3.2 In the event that a payment is charged back (e.g. due to insufficient funds in the account specified when the order was placed), Wrage is entitled to the immediate return of the tickets or vouchers ordered. The Other Party shall compensate Wrage for any damage or expenses incurred as a result of the chargeback. This includes, in particular, bank charges and a handling fee of € 5 per chargeback for processing by Wrage. In the event of a chargeback, Wrage shall be entitled to withdraw from the contract immediately. The Contractual Partner shall thereby lose its right to participate in the booked Event. Any further claims of Wrage against the Contracting Party shall not be affected thereby.

4 Withdrawal/Cancellation

4.1 If the Contracting Party does not wish to participate in the Event, it must declare its withdrawal from the contract in writing to Wrage by returning the Ticket.

4.2 In the event of withdrawal/cancellation up to two weeks before the start of the Event (with the exception of training courses), the Ticket price paid shall be refunded subject to a processing fee of € 20.

4.3 In the event of cancellation up to two days before the start of the event, the ticket price will be refunded subject to a processing fee of 50% (minimum € 20) of the ticket price.

4.4 A further right of cancellation on the part of the contracting party shall only be granted for good cause. In this case, no refund shall be made.

4.5 The contractual partner reserves the right to prove a lower expense.

4.6 Online products (online workshops/online experience evenings/online seminars/online trainings/webcasts/etc.) are excluded from cancellation and exchange.

4.7 Wrage recommends taking out seminar insurance.

4.8 If the Event is one for which Wrage only sells the Tickets but is not the Organiser, the Organiser’s cancellation and withdrawal conditions shall apply.

4.9 Any failure to use all or part of the service offered shall not entitle the Customer to any claims for compensation, deductions or refunds. This also applies in the event that the customer is not responsible for this and/or was prevented from attending for an important reason.

5. copyright and other rights, images/photographs

It may happen that the lectures, talks, workshops, trainings or similar events are recorded. In this case, the lecturer is at the centre of the recordings. However, there may be recordings of the audience in which individual persons are recognised. The participating visitor agrees to this and, by participating in the event, transfers the exclusive, temporally and spatially unrestricted and irrevocable right to make or have made image and/or sound recordings of the visitor and to use these recordings himself/herself or through third parties or together with them. 

    himself or through third parties or together with them

    in whole or in part as often as desired

    by broadcasting of any kind (including live streaming),

    to make them publicly accessible (Internet/on demand),

    to archive

    feed into databases,

    to reproduce,

    to edit, while respecting the right of personality,

    to use them in the print and Internet media, and

    in the context of all as yet unknown types of use.

There is a general ban on the recording of sound and video at all events. Exceptions to this rule require written permission from Wrage/the Organiser and must be presented on request. Any infringement shall entitle Wrage/the Organiser to exclude the infringing party from the Event.

6. cancellation of the event and changes by Wrage

6.1 In the event of cancellation of an Event, Wrage shall refund any payments made. Shipping costs and other additional fees for ticket sales will only be refunded if the cancellation of the Event is due to intent or gross negligence on the part of Wrage.

6.2 Wrage undertakes to immediately inform the Contracting Party at one of the addresses stated at the time of booking (by post, e-mail, telephone, etc.) at its own discretion. The sending of such information shall be deemed sufficient.

6.3 Any futile travel expenses, hotel bookings, etc. will not be reimbursed by Wrage.

6.4 In the event of a postponement, the Contractual Partner shall be entitled to withdraw from the contract.

6.5 In the case of an Event for which Wrage only sells the Tickets but is not the Organiser, the Organiser’s terms and conditions shall apply.

6.6 Wrage will always endeavour to ensure that all details of Events, such as the place of responsibility, Event time and the like, are reproduced completely and correctly on the Website and in the Advertising. Wrage accepts no liability for incomplete or incorrect details. Furthermore, Wrage reserves the right to make changes to the Event details. Naturally, all Participants will be informed of any changes as soon as possible. It is the responsibility of the Participants to leave their contact details when placing their order.

7. liability

Wrage’s liability on contractual, quasi-contractual, statutory, tortious or other legal grounds is excluded. This shall not apply in the event of injury to life, limb or health or if the injury is due to intentional or grossly negligent conduct on the part of Wrage or its vicarious agents or if it involves the breach of an obligation that is essential for achieving the purpose of the contract.

8. guarantee

Wrage does not guarantee the success of the events offered in each case. Furthermore, no guarantees can be given as to the content of the events or what the speakers will talk about in detail. The event descriptions largely correspond to the content of the respective event, but may deviate in details and individual points. Wrage excludes any liability for deviations in the content of the speakers’ presentations.

9. Jurisdiction and severability clause

If the Customer is a merchant within the meaning of the German Commercial Code (HGB) or has its permanent place of residence abroad, the place of jurisdiction for all disputes shall be Hamburg. Wrage reserves the right to bring an action also at the place of jurisdiction of the Contractual Partner.

The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. Mandatory provisions of the state in which the Customer has its habitual place of residence shall remain unaffected.

Should individual provisions of these GTC be invalid or unenforceable or become invalid or unenforceable after conclusion of the contract, this shall not affect the validity of the remaining General Terms and Conditions (GTC).

Status: 28 June 2021